Terms of Service

1. Agreement to Terms

By accessing or using Fibremaxxing ("the Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use the Service.

The Service is operated by METTLE OÜ (reg. code 14644103), Linnu tee 3-12, 11311 Tallinn, Estonia.

2. Description of Service

Fibremaxxing is a fibre tracking application that helps you:

• Log daily food intake and track fibre consumption
• View progress towards your daily fibre goal via a visual goal ring
• Receive weekly email summaries with insights and tips
• Access fibre data from the OpenFoodFacts database

The Service is provided on a subscription basis with a 14-day trial period.

3. Subscription and Pricing

3.1 Subscription Plans

• Monthly plan: €6.99 per month
• Annual plan: €49 per year (~€4.08 per month)

All prices include applicable VAT where required by law.

3.2 Free Trial

New subscribers receive a 14-day free trial period. During the trial:

• Your payment card will be authorised but not charged
• You have full access to all features of the Service
• You may cancel at any time with zero charge
• After 14 days, your subscription begins automatically unless you cancel

3.3 Billing and Renewal

Subscriptions automatically renew at the end of each billing period (monthly or annually) unless cancelled. You will be charged the current subscription price at the time of renewal.

We will email you a reminder about a week before your trial ends and again one to two days before.

4. Cancellation and Refunds

4.1 How to Cancel

You may cancel your subscription at any time via the self-service billing portal (Settings → Manage subscription). Cancellation is effective at the end of your current billing period.

No phone calls or meetings are required to cancel. Everything is handled through the billing portal.

4.2 Refund Policy

• During trial period (first 14 days): No charge occurs. Simply cancel — no refund needed.
• After trial period: Pro-rated refunds are available if requested within 7 days of being charged.
• To request a refund: Email support@fibremaxxing.app from your account email. We will process refunds within 5–10 business days. This policy is in addition to, and does not limit, any withdrawal or refund rights you have under consumer law.

5. User Obligations

You agree to:

• Provide accurate and current information during registration
• Keep access to your email inbox secure, since sign-in links are sent there
• Use the Service only for lawful purposes
• Not share your account with others
• Not attempt to reverse-engineer, copy, or scrape the Service
• Not use the Service to transmit viruses or malicious code

6. Intellectual Property

The Service, including all content, features, and functionality, is owned by Fibremaxxing and is protected by international copyright, trademark, and other intellectual property laws.

You retain ownership of your meal logs and personal data. By using the Service, you grant us a limited licence to use your data solely to provide the Service to you.

7. Data Accuracy and Disclaimers

7.1 Nutritional Data Accuracy

Fibremaxxing uses typical values from public food-composition tables for common unbranded foods, and Open Food Facts, a crowdsourced database, for packaged products. While we strive for accuracy:

• Data can be incomplete — some products have missing or outdated fibre information
• Fibre values are estimates and may not reflect exact nutritional content
• You are responsible for verifying critical nutritional information
• Photo estimates are approximations — where offered, an AI model proposes foods and portions from your photo. It can misidentify foods and misjudge amounts, which is why you review and confirm every entry before it is saved
• The weekly recap's suggestion is arithmetic on your own log (your average against the goal you set), not a recommendation tailored to your health

The Telegram bot is another way to use the same account. Messages you send it are handled by Telegram under its own terms before they reach us; subscribing and paying always happen on this website, never in Telegram.

7.2 Not Medical Advice

Fibremaxxing is not a medical device or service. The Service is intended for general wellness and fibre tracking only. It does not:

• Provide medical, nutritional, or dietary advice
• Diagnose, treat, or prevent any disease or medical condition
• Replace professional medical consultation

Always consult a qualified healthcare professional before making significant dietary changes, especially if you have medical conditions or are taking medication.

8. Limitation of Liability

To the maximum extent permitted by law:

• The Service is provided "as is" without warranties of any kind
• We are not liable for any indirect, incidental, special, or consequential damages
• Our total liability to you shall not exceed the amount you paid for the Service in the 12 months prior to the claim
• We are not responsible for third-party content (OpenFoodFacts data) or services (Stripe payments)

Some jurisdictions do not allow certain liability exclusions. In such cases, our liability is limited to the extent permitted by law.

9. Service Availability

We strive to maintain 99% uptime, but we do not guarantee uninterrupted access. The Service may be temporarily unavailable due to:

• Scheduled maintenance (we will provide advance notice)
• Emergency repairs or updates
• Factors beyond our control (internet outages, DDoS attacks)

To the extent permitted by law, we are not liable for downtime or loss of data. You can download a copy of your data at any time from Settings.

10. Account Termination

We may suspend or terminate your account if you:

• Breach these Terms of Service
• Use the Service for illegal purposes
• Engage in abusive behaviour towards our support staff
• Repeatedly dispute legitimate charges (payment fraud)

Upon termination, your access to the Service will end immediately. You can still sign in to download or delete your data.

11. Changes to Terms

We may update these Terms of Service from time to time. We will notify you of material changes by:

• Email notification to your registered email address
• Prominent notice in the app or website

Continued use of the Service after changes constitutes acceptance of the updated terms. If you do not agree to the changes, you may cancel your subscription.

12. Governing Law and Disputes

These Terms are governed by the laws of the European Union and the jurisdiction where Fibremaxxing operates, without regard to conflict of law principles.

Any disputes arising from these Terms or your use of the Service shall be resolved through good-faith negotiation. If negotiation fails, disputes may be submitted to binding arbitration or the courts of the applicable jurisdiction.

13. Contact and Support

For questions about these Terms, billing issues, or general support:

Email: support@fibremaxxing.app

We aim to respond to all support requests within 24 hours on business days.

Note: We provide support via email only. No phone calls, video meetings, or in-person consultations are offered or required.

14. Entire Agreement

These Terms of Service, together with our Privacy Policy, constitute the entire agreement between you and Fibremaxxing regarding your use of the Service. They supersede any prior agreements or understandings.